This has happened to me before. Comes from being too eager to get this sucker paid off.
I scheduled a payment too early, and the funds were not yet available in my checking account. Ever happen to you? I didn’t keep in mind the fact that the Credit Union puts a 5-day hold on certain classes of deposits.
The payment bounced, not once but twice. Ouch! Each bounce costs $17 from the CU, and then there’s another $39 fee from the CC company. Most expensive of all: The interest rate will automatically be booted up to their dreaded Purchase Rate. BY AT LEAST 9 FULL POINTS! Hundreds of dollars! All this for making a payment that wasn’t even due yet!
But okay. I’ve been through this before. It’s been awhile, but I know how to avert this disaster.
First. Call the CU. Appeal to them. Get them to reverse their fees. While I’m at it, apply for a sufficient line of credit to be used as overdraft protection. This is the same process as applying for a loan (so kinda scary—feels like going backwards) but I know I will only use it in emergencies (such as having a Senior Moment about the 5-day hold on big checks).
Having done that, I have to sit and wait for it to show up on my card company’s ledger. Since computers do all the transactions, they don’t even know yet that a fee has been assessed. While waiting, it weighs on my mind from time to time, but I try to ignore it. To scratch that itch, I did a little homework on the policies of this particular CC company.
Today the fee showed up on the web site, so I did the next step, the most complicated one. Called the CC bank’s Customer Service department.
Every company is a little different, but for the most part, their customer service depts have two tiers. The first tier is the call-center person. The call-center person is there to answer basic questions and screen calls to the second tier. Sometimes they can also waive fees (most companies will allow a one-per-year courtesy waiver for late fees, for instance, as a matter of policy). In the case of this company, I know the 1st tier CS person would not be able to waive my fee.
I called and got the 1st tier person. I made nice, explained the problem to the clueless young woman with the Indian accent, and asked to talk to a supervisor. I listened patiently to her unhelpful explanations of why the bounced payment doesn’t appear on the bottom line. I explained again, briefly, why I was calling, and asked again, sweetly, to speak to a supervisor.
While I listened to their dreadful Hold music, I put the phone on Speaker and did a few little desk chores. A few minutes later, when the supervisor came on, I explained the sequence of events. I fudged a little of the story (“I was told the balance had cleared.” Well, yes. But I “was told” by the automated voice system, which doesn’t mention that this is not the AVAILABLE balance.)
In my experience, people on this tier are very nice, and very helpful. She kept saying, “not a problem” in her Georgia accent. She agreed to waive the fee and redact the interest hike. She explained that I would have to call back after the next Closing Date, to prompt someone (1st tier will do, now that Georgia made the notations in my records) to actually apply these rebates.
So, while that one last step, plus of course, making the actual payment again, will have to wait for another billing period, I am content for now to wait, hopeful that I’ve averted that interest hike.